Frequently Asked Questions

What fabric do you produce the organizers?

We produce our organizers from 3 mm thick quality felt fabric. Felt has many qualities such as antibacterial, flexible, robust, soft, fire retardant. The felt retains its strength, durability and flexibility for many years.

How do I order a custom size organizer?

Please click to view our models for custom size organizer. To order a custom size organizer, we need your bag’s length, height and width sizes. If you are not sure how to measure your bag, you can check our measurement guide.

Will the organizer I bought fit my bag? What should I do for return and refunds if the organizer does not fit in my bag?

After testing all the organizers listed in our store in matching bags, we offer them for sale. You can be sure that the organizer you purchased will fit into the bag model you choose. If you are not sure of your bag model, please send us a message.
If the organizer you purchased does not fit your bag even though you have chosen the right bag model, please take a photo and send it to us with a message. After reviewing the photos you’ve submitted, we’ll do our best to resolve the issue.

What are the care instructions of the organizers?

The felt bag organizer is generally easy to care. Felt naturally repels dirt and water, so it doesn’t need frequent washing. If you do need to wash it, we recommend hand washing.

• Naturally repels dirt and water.
• Wipe off spills immediately.
• Remove food stains by scraping.
• Do not let soak for long periods of time.
• Cannot be bleached.

Do you have a special pricing for bulk orders?

Yes, we have special pricing for bulk orders. Before ordering the products please send us a message with the model and quantity details. In line with this, we can offer you a discounted prices.

Do you have a gift package option?

We provide gift package service for your orders. We wrap organizers with kraft paper. If you want a gift package, please do not forget to select the gift wrapping option in the checkout.

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